Responsible Gaming Policy of Royalsea

Access to our platform and the use of any gaming service are strictly prohibited for individuals under 18 years of age. Participation in gambling by minors constitutes a violation of the law in Italian territory.

We adopt strict identity verification procedures during account registration and operational phases, requiring the submission of valid identity documents and fiscal codes to ascertain the user's real age. Should it emerge that an account was created or used by a minor, such a profile will be immediately suspended and all accumulated funds will be blocked in accordance with security protocols.

To ensure that activity on the platform remains a positive and risk-free experience, we recommend all users adhere to some fundamental behavioral guidelines:

Establish a fixed budget for gaming in advance, using only sums of money that one can afford to lose without affecting the resources necessary for daily life;

Never attempt to recover losses by increasing stakes or extending session time;

Avoid accessing gaming services during moments of stress, anxiety, depression, or under the influence of alcohol, medication, or substances that may alter cognitive and judgment abilities;

Keep track of the actual time and money spent on the platform, taking frequent breaks during activity;

Consider the money spent as the pure cost of entertainment, similar to the price of a movie ticket or a dinner out.

We provide users with a wide range of self-protection tools accessible directly from the game account settings. These features are designed to help prevent the onset of problematic behaviors and to allow for autonomous and responsible management of one's activity.

Deposit and Loss Limits

Users can set daily, weekly, or monthly limits on the maximum amount of money that can be deposited into their account. Once the set limit is reached, the system will automatically block any further top-up transactions until the specified period expires. Requests to reduce limits take effect immediately, while requests to increase or remove them require a mandatory reflection period before being applied, to avoid impulsive decisions.

Session Limits and Time Reminders

You can set a maximum time limit for each individual browsing and gaming session. Upon reaching the limit, the user will receive an automatic notification or be temporarily disconnected from the system. Additionally, periodic time reminders (game time alerts) are active, showing on the screen the time elapsed since login and the balance of winnings or losses accumulated in the current session.

Self-Exclusion and Account Suspension

In cases where a user believes gambling is becoming a problem or wishes to cease activity altogether, we offer the self-exclusion feature. Self-exclusion can be temporary (for set periods such as 30, 60, or 90 days) or permanent. During the self-exclusion period, the user will not be able to access games, make deposits, or receive any promotional marketing communications from us in any way. A permanent self-exclusion cannot be revoked before a minimum set term has passed and will require thorough evaluation.

It is important to recognize the early signs of a potential problematic relationship with gambling in a timely manner. We invite users to regularly ask themselves the following self-assessment questions:

Do you neglect work, study, or family relationships to spend time on online gambling?

Have you ever lied to friends or relatives to hide the amount of money lost or the time spent gambling?

Do you feel frustration, emptiness, or irritability when forced to interrupt gaming sessions?

Have you ever taken out loans or sold personal belongings to get money for betting?

Do you consider gambling an escape from personal problems, loneliness, or difficult family situations?

If the answer to one or more of these questions is affirmative, we strongly recommend immediately suspending gaming activity and considering the activation of self-exclusion tools.

Gambling disorder is a serious medical condition that requires a specialized professional approach. We urge anyone who feels a loss of control to seek qualified support structures. In Italy, numerous assistance services, counseling centers, listening centers, and independent associations are active, offering free, confidential, and fully anonymous advice. There are also national helplines dedicated to combating gambling addiction, which can be contacted for psychological guidance and information on nearby healthcare centers.

If the computer or mobile device used to access the platform is shared with minors or family members under 18 years of age, it is the primary user's responsibility to take the necessary precautions. We recommend installing web filtering software and parental control programs that block access to websites dedicated to adult entertainment and gambling. It is also crucial never to leave the device unattended when the gaming session is active and not to save login credentials (username and password) in the browser's autofill forms.

Our customer support staff receives specific periodic training to identify potential at-risk gambling behaviors and to interact empathetically, professionally, and discreetly with users in difficulty. We constantly monitor operational patterns on the platform to detect obvious anomalies and are ready to intervene by providing information on protection tools or suggesting operational pauses if situations of potential risk to the user's well-being are identified.

This Responsible Gambling Policy is regularly reviewed and updated to ensure the effectiveness of prevention systems and alignment with international best practices and indications from competent authorities. Changes made take effect immediately after their publication on the site, demonstrating our constant commitment to creating a protected, transparent digital environment focused on consumer health.