Privacy Policy of Royalsea

To provide our services efficiently and securely, we need to collect and process various types of information provided directly by the user or generated during platform use.

Identification and contact data

During profile registration or when filling out information forms, the user may be asked to provide data such as name, surname, date of birth (necessary to verify age of majority), reference email address, and a valid phone number.

Usage and navigation data

During interaction with the digital interface, our systems automatically acquire data related to user behavior, such as pages viewed, duration of gaming or consultation sessions, clicked links, and internal navigation flows.

Device and transaction data

We collect technical information about the device used to access the platform, including IP address, browser type, operating system, and general location data. Furthermore, where economic transactions are made, historical transaction details are recorded, excluding sensitive payment data which is processed directly by integrated financial service providers.

The processing of users' personal data is based on precise legal grounds that legitimize its processing. We process data mainly for the execution of the service contract signed by the user upon registration and for the fulfillment of specific legal obligations, such as anti-money laundering and public safety regulations.

Other processing activities may be based on the company's legitimate interest, such as improving IT security and optimizing customer service, or on the explicit and revocable consent given by the user, for example, for receiving personalized promotional communications.

The personal information collected is used exclusively for specific, explicit, and legitimate purposes. Specifically, the data is used to:

Create, manage, and protect the user's operational account;

Allow the correct execution of gaming activities or the use of services;

Verify the user's identity and prevent fraudulent conduct, abuse, or illegal activities;

Provide timely technical assistance and customer support in case of problems;

Send technical updates, security notices, and important contractual changes;

Analyze usage trends to optimize the website's technical architecture.

Personal data is kept only for the time strictly necessary to achieve the purposes for which it was collected, or in compliance with the retention periods required by current Italian civil, tax, and sector regulations. At the end of this period, or following a legitimate request for deletion by the user, the data will be permanently removed from our systems or transformed into an anonymous and irreversible form for purely statistical purposes.

Users' personal data is not sold, traded, or disclosed to unauthorized external parties. Information may be shared only with duly appointed data processors, such as hosting service providers, IT maintenance companies, and payment processing partners. These parties operate under our precise instructions and are bound by strict contractual confidentiality and security obligations. Data may be communicated to the competent authorities only in the presence of a legitimate order or legal obligation.

User data is processed mainly within the European Economic Area (EEA). Should it become necessary for technical or operational reasons to transfer certain information to third countries outside the EEA, the company undertakes to ensure that such transfers comply with adequate safeguards, such as adequacy decisions or approved standard contractual clauses, guaranteeing a level of data protection equivalent to the European standard.

We adopt rigorous technical, organizational, and administrative security measures aimed at safeguarding personal data from unauthorized access, accidental loss, alteration, destruction, or unlawful use. We utilize advanced encryption protocols during data transmission and limit logical access to information solely to strictly authorized personnel. However, the user acknowledges that no digital transmission or storage system can be guaranteed to be 100% secure, and that online activities always involve a minimal inherent risk.

In compliance with the data protection regulatory framework, users residing in Italy have specific legal rights that they can exercise at any time. These rights include:

Right of access: to obtain confirmation of whether or not data processing is occurring and to receive a copy thereof;

Right to rectification: to request the correction of inaccurate information or the integration of incomplete data;

Right to erasure (right to be forgotten): to request the removal of personal data when it is no longer necessary or in the absence of legal retention obligations;

Right to restriction of processing: to request the temporary blocking of processing in the event of disputes regarding the accuracy of the data;

Right to data portability: to receive personal data in a structured, commonly used, and machine-readable format to transfer it to another controller;

Right to object: to object to processing for reasons related to one's particular situation or for direct marketing purposes.

To exercise their rights, request clarifications on data processing, or submit specific confidentiality requests, users can contact our dedicated support team at the following official contacts:

Support Email: royalsea_support@gmail.com

Phone: +39 02 8734 5555

Office Address: Via Montenapoleone 8, 20121 Milano, Italy

We will respond to all legitimate requests within the legally prescribed timeframes, providing the necessary assistance to ensure maximum transparency.

We reserve the right to modify, supplement, or update this Privacy Policy at any time to adapt it to new platform functionalities or changes in the regulatory framework. The date of the last update will always be indicated in the text of the policy. We invite users to periodically consult this section to stay constantly informed about how their data is protected.